New Identity Nail Salon & Spa

The best nail salon in town. I’ve been everywhere and nowhere compares to the care and skill these ladies show their customers. The quality is consistent so I can relax knowing I’m getting the best at the best price too. I won’t go anywhere else! A regular pedicure lasts me for the whole month. Wow! Love it here. Clean, relaxing, cute environment and best, friendly, professional nail artists ever.

I decided to get my nails done for the first time in two years. I got them done by a man I believe his name was Chris. I showed him a picture of how I wanted them done and I made sure it was something simple. I added the photo for reference. I’ve been going here every month for the past three years for pedicures and I’m not sure he knew of that since he just started working again but he was very rude about me voicing how it didn’t look like the picture or the shape on the picture. He didn’t offer to paint it another color or even apologize. He said he would fix it next time I came in but why would I come back in if he can’t even do a simple nail look. It was a total of $114 without tip. A lot of money for something I don’t even like

Pedicure was ok. Massage was poor. Hot stones were cold. Followed up with just a basic manicure to clean up my nail bed and cuticles... With the intention of taking care of my hands and having very short, natural looking, well taken care of hands. My hands look worse than when I came in. Nail beds are now dried, cuticles are shredded. Nails buffed rough so they just look scratched. The technician even cut me. Clear varnish was unevenly applied to the nail. Hands were not moisturized. The only good thing was the technician filed them very short like I asked. Do not recommend if your only priority is nail care. On top of this I paid $70 for this service.

I was excited about going here as I read some great reviews. I called and made appt for mani/pedi and arrived 10 mins before my appt time. When I walked in I told the staff I would like a dip manicure and normal pedicure. They said that would be fine and even gave me colors to choose from. My pedicure was done although I was not offered a drink like the customers around me were. That wasn’t a big deal though. After an hour and 10 mins and my pedicure being complete I was then initially informed that I would need to wait for a bit for the manicure. This isnt uncommon so I said ok but asked how long the wait would be. I was initially told they didn’t know. But then another staff member then came and informed me that since I didn’t clarify I wanted dip on the phone that I would have to wait another hour for the manicure. Unfortunately I had a meeting so I couldn’t do this. Also that would mean I would be spending close to 3.5 hours at the salon which seemed unreasonable since I was one of two customers when I walked in. I wish I was told when I walked in and asked for dip that there would be a longer wait so I could make an informed decision about where to get my services. If you must go here I would clarify multiple times that the wait time for your services wouldn’t change.